Returns & Exchanges

We want you to be delighted with your purchase! If for any reason you wish to return your purchase please send it back to us within 14 days of delivery and we will be happy to offer a full refund.

 

How to return your item

Please email us at: returns@petite-belle.com

State your name, email address, the item you wish to return, the reason for return and if you want a refund or exchange. We will email you back with a returns code. 

Please post your goods back to us within 14 days of your order arriving with you, including your name and returns code within the parcel.

The items must be sent back unworn, in saleable condition with their original tags and packaging.

All items returned to us are at your own risk and expense, so we recommend using a recorded service. 

Returns Address: Petite Belle, 177 Heath Row, Bishop's Stortford, Hertfordshire, CM23 5DW, UK.

 

Exchanges

We will always replace items if they are defective, or exchange your new purchase if you require a different size of clothing. If the replacement item is not available, we will issue a refund. We send out exchanges free of charge within the UK.

 

International Exchanges

We ask to simply place a new order for the items you would like to receive. Please then return the original item(s) by post for a refund. We recommend you send it tracked as we are not liable for any loss in transit. Items must be marked as 'returned goods' on all customs documents. If we are asked to pay customs charges on re-entry of the package, these will be deducted from any refunds, if applicable.

 

Cancelling an order

If you wish to cancel your order please email us at orders@petite-belle.com. If the order hasn't started to process we'll cancel the order and refund your purchase and any postage costs.

If you wish to cancel your order and it has already been processed then please return the parcel to us using the returns method above. Unfortunately, we will not be able to refund your original or return postage costs.

Please note we cannot cancel orders placed during sale and promotional offers due to the high volume of orders that we receive.

Any undeliverable orders returned to us will incur additional postal charges to resend, and may also incur an additional processing fee. We will not refund undelivered parcels that are returned to us more than 28 days after purchase.